Apple Promises to Fix iPhone X Problems With a Software Update


Everyone (save for the die-hard Android fanboys) were excited about the Apple iPhone X when it was unveiled, but as with any smartphone out there, the revolutionary flagship from the Cupertino company has had its fair share of issues and function failures. The latest is a report from a Reddit user who discovered that his iPhone X’s screen froze and became unresponsive to touch when it was taken into a cold environment.

iPhone X

Here’s the report from darus214, the Reddit user who discovered the problem:

I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?

Edit: possible other explanation might be the drastic changes in light that are causing problems.

Edit2: looks like some people are having issues while others are not. Might be different colors/sizes of iPhones that were affected. Can we get Apple to investigate?

Technology website The Loop asked Apple about the problem, and in what has been noted as one of the fastest ever responses from the company to issues like this, Apple acknowledged being aware of the problem and promised to address it in a software update.

In Apple’s words:

We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.

The Reddit report caused some other users of the iPhone X to put their phones in the same conditions as darius214 to see if it would act in the same way, but not many reported having the same issue, so this might be a problem with just a few units of the phone. An iPhone user also commented on the The Loop post reporting the same issue in a similar situation.

So what could have caused the iPhone X’s screen becoming unresponsive in the cold?

We don’t know what could have caused the issue exactly as tests have not been conducted on the smartphone in the light of this. Possible causes are:

  • The light change when going from indoors to outdoors. The displays on the iPhone X units affected might not be able to handle it.
  • The ambient light sensor infrared sensors at the front being used for other functions like Face ID and TrueDepth photography. These components are performing more than their main functions, and this might cause a software conflict when surrounding environmental conditions change.

We’re happy Apple has acknowledged the situation and has promised a fix, as typical Apple behaviour could include denying the issue which could make the affected have to endure it for a long time before getting a solution.


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